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COVID-19 Resources: RN Telephone Triage, Risk Mitigation, and Protocols

0.75 credits


Full course description

This module will discuss the COVID-19 triage process and its importance for identifying patients who are at a high risk of contraction, as well as how to determine treatment with limited resources.


  • Define telephone triage
  • Understand the reasons why telephone triage is important during a pandemic
  • Describe the importance of early identification of symptoms and comorbidities risk
  • Recognize the importance of early identification of patient symptoms and comorbidities risk which need to be addressed
  • Consider the importance of treatment algorithms for appropriate use of limited resources


Contact Hours

Emory Nursing Professional Development Center (ENPDC) is accredited as a provider of nursing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Attendees to this CNE activity will be awarded 0.75 contact hours by ENPDC. To obtain contact hours participants must attend and participate in the entire activity as well as complete the evaluation at the end. Learner should click onto all links and review resources to receive CE credit. Certificates will be distributed at the end of this activity.


ENPDC has evaluated everyone who has the ability to control content of this activity (planning committee members, subject matter experts, presenters) and found they have no conflict of interest.


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